Refund Policy

1. Introduction

This Refund Policy ("Policy") applies to the websites, mobile applications, digital products, and services (collectively, the "Offerings") owned and operated by Agni AI FZCO ("Company," "we," "us," or "our"), a free zone company registered in Dubai, United Arab Emirates. Our Offerings include Handler, Agniverse Media, ConsumerXAI Playbooks, consulting services, and any future products or services we may offer.

By purchasing a paid Offering, you accept this Policy. It is short: it explains that purchases are final, how to cancel a subscription, and the narrow cases where we will still put something right.

2. Digital Products and Services Only

We sell only digital products and services: software subscriptions, credits used inside the product, digital downloads such as playbooks, and done-for-you work such as Agniverse Media. We do not ship physical goods, so there are no returns, shipping labels, or restocking processes.

3. All Purchases Are Final

All purchases are final and non-refundable. This covers subscription payments, credit top-ups, digital downloads, and service engagements. Access and credits are made available as soon as the payment goes through, and we do not offer a cooling-off period, a trial-after-the-fact, or a right to withdraw from a completed purchase.

We do not give pro-rated refunds for time you did not use, for credits you did not spend, or for a plan you forgot to cancel. If you want to try the product before paying, use the free tier first.

4. Cancelling a Subscription

You can cancel at any time from Settings > Billing, or from the Stripe customer portal linked there. Cancelling stops the subscription from renewing at the end of the period you have already paid for. You keep your access and your remaining credits until that period ends, and you are not charged again.

Cancelling does not refund the current period or any earlier one. Purchases and subscriptions bought through the Apple App Store or Google Play are billed and cancelled inside those stores under their own terms, and we cannot issue refunds for them.

5. Faulty or Undelivered Service

If we charged you for something and a fault on our side meant you did not get it, email admin@gethandler.ai within a reasonable time with your order confirmation or transaction ID and a description of what happened. We will fix the problem or, at our discretion, credit or refund that charge.

6. Chargebacks

Please contact us before you open a chargeback or payment dispute. Most of them come from a charge that is not recognised or a renewal that was not expected, and we can usually sort that out the same day. We may suspend an account while a dispute is open, and we may decline or reverse a discretionary refund in cases of fraud, abuse, or repeated chargeback misuse.

7. Your Statutory Rights

Nothing in this Policy limits the mandatory rights you have under applicable consumer protection law, including UAE Federal Law No. 15 of 2020 on Consumer Protection. Where the law requires us to provide a remedy, we will provide it.

8. Contact Us

Questions about this Policy, or a request under your statutory rights:

Agni AI FZCO - Email: admin@gethandler.ai

Address: IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates

Please include your proof of purchase (order confirmation or transaction ID) so we can find the charge.

By completing a purchase, you acknowledge that you have read and agree to this Policy, including that purchases are final and non-refundable, subject to your mandatory statutory rights.